Who it is for
Recovery and collection agencies empanelled with banks, NBFCs and other lenders, with field agents and tele-callers working allocated accounts by bucket and DPD.
Loan Recovery Agency Software
RecoveryPro helps loan recovery and collection agencies working with banks and NBFCs manage lender allocations, field agents, visits, promises to pay, MIS reports and commission invoices — from any phone or computer.
लोन रिकवरी एजेंसी के लिए सॉफ्टवेयर — एलोकेशन, एजेंट, फील्ड विज़िट (GPS + फोटो), PTP, MIS और इनवॉइस एक जगह।
RBI-aligned controls
Built to help agencies follow RBI guidelines on recovery agents
Zero cash
Agents can only record payments the borrower made directly to the lender, with the UTR. No cash or cheque option exists.
Contact 8 AM – 7 PM only
Visits and calls are locked outside these hours, on the phone and in the database.
24-hour notice
The first field visit unlocks only 24 hours after a notice to the borrower is recorded.
Verified agents only
An agent works only with a valid IIBF DRA certificate and police verification checked by the agency. Expired means blocked.
QR-verifiable agent ID
Borrowers scan the agent's card to confirm who is visiting, with the lender's grievance officer details.
15-day pause
Bereavement, medical emergency or natural calamity pauses all contact on the account for 15 days.
Proof and audit trail
GPS and photo on every visit, and a permanent log that nobody can edit — with read-only access for bank auditors.
RecoveryPro is an independent software product and is not affiliated with, or approved by, the Reserve Bank of India. Agencies remain responsible for their own compliance.
Everything a recovery agency does every day
Lender allocation intake
Add accounts lender by lender — one at a time or in bulk from the allocation file. Loan no., borrower, DPD, bucket, dues, address and branch in one place.
Allotment to agents
Filter by lender, city or PIN code and assign accounts to field agents in bulk. See what is unassigned or never visited at a glance.
Field visits with proof
Every visit needs live GPS and a photo before it can be saved, plus the disposition, person met and next follow-up date.
PTP and payment tracking
Promise-to-pay date and amount, or the borrower's payment made directly to the lender with its UTR. Zero cash: agents never collect cash or cheques.
MIS reports
Agent performance, lender-wise recovery, disposition summary and account history for any date range. Print or save as PDF.
Commission invoices
Invoice numbers per financial year, GST and TDS, and payment received with UTR — so you know what each lender still owes.
Agent compliance
Record DRA certificate number and validity, police verification and ID card for every agent. Expired DRA is flagged.
Access control
Each agency sees only its own data. Agents see only the accounts assigned to them, and every agent has their own login.
How it works
- 1
Register your agency
Enter your agency, empanelment and PAN details and choose your owner User ID.
- 2
Add lenders and accounts
Set up each bank or NBFC with its fee terms, then add its allocated accounts.
- 3
Create agent logins and allot
Add your field agents and tele-callers, create their logins and assign accounts.
- 4
Track visits and report
Agents record visits from their phones. You follow progress live and send MIS to lenders.
Common questions
Does RecoveryPro follow RBI guidelines on recovery agents?
RecoveryPro has RBI-aligned recovery controls built in: zero cash, contact only between 8 AM and 7 PM, a 24-hour notice before the first visit, DRA and police-verified agents only, QR-verifiable agent ID with the lender's grievance officer, a 15-day pause on bereavement, and a permanent audit log. RecoveryPro is not affiliated with or approved by RBI, and each agency remains responsible for its own compliance.
Do agents need to install an app?
No. RecoveryPro works in the phone's browser (Chrome on Android, Safari on iPhone). Agents can also add it to their home screen so it opens like an app.
Are GPS and photo really mandatory for a field visit?
Yes. A field visit cannot be saved without the agent's live location and a photo taken at the spot. Calls logged by tele-callers don't need them.
Can I use the disposition codes my lenders require?
Yes. The app starts with standard codes (PTP, RTP, PAID, CB, NC, DOOR-LOCKED, SHIFTED and more) and you can edit the list in Settings.
Can an agent see accounts of other agents?
No. Agents only see the accounts allotted to them. Only the agency owner sees the full book, reports and invoices.
Where is our data stored?
In a secured cloud database hosted in India (Mumbai region). Each agency's records are kept separate by access rules enforced in the database itself.